Problem: High Water Level in Salt Tank

Check the drain hose
A blocked or kinked drain hose can stop water from draining during regeneration. Clear any blockages and run a manual regeneration cycle.

Problem: Water Softener Has No Power (Blank Display)

Check the power supply

• Ensure the plug is switched on

• Test the socket with another device

• Check fuse and connections

A faulty transformer may also cause loss of power

Problem: Water Softener Producing Hard Water

Test your water hardness
Use a hardness test kit to test the Tapworks system. Take a sample from a softened water tap (e.g. bathroom tap):

Check the bypass valve position
If the bypass valve is open, water will not pass through the softener:

• Easyfit bypass kit → Handle should feel smooth for soft water

• Inspect the drain hose
  A kinked or blocked drain hose will prevent regeneration, causing hard water within days.

Problem: Salt Level Not Going Down

Test if your water is still soft

Tapworks water softeners are highly efficient, so salt usage may be low even when working correctly. Check water is flowing through the softener, this will be indicated on the display when a softened water tap is turned on. 

Check the drain hose for blockages
If the drain hose is kinked or blocked, the system cannot regenerate properly.

Ensure valves are correctly set
Incorrect valve positions can stop water flowing through the unit:

• Easyfit: handle should be smooth